Le titulaire du BTS NDRC est un commercial généraliste, capable d’exercer dans tous les secteurs d’activité, pour tout type d’organisation et de clientèle (B to B, B to C, B to G). Il maîtrise la chaîne de la relation client, avant, pendant et après l’achat, directement ou via un réseau de partenaires. Il possède une véritable culture numérique pour développer et fidéliser la clientèle, via le web, les applications et les réseaux sociaux.

Skills and objectives

  • Développement de clientèle
  • Negotiating, selling, promoting and enhancing customer relations
  • Veille et expertise commerciales
  • Relation client à distance et e-commerce
  • Animation de réseaux de distributeurs et de partenaires
  • Animation de réseaux de vente directe


Culture générale et expression
Culture économique, juridique et managériale
Relation client et négociation-vente
Relation client à distance et digitalisation
Relation client et animation de réseaux
Atelier de professionnalisation



  • Young people aged 16 to 29
  • Over the age of 29, for apprentices: recognized as disabled workers, preparing a diploma higher than the one obtained, planning to set up or take over a business.


Training costs covered by the OPCO.


  • 20 weeks of classes/year
  • 32 weeks on company premises/year (including 5 weeks paid holiday/year)


The apprentice receives a salary determined as a percentage of the SMIC (27% to 100%), the amount of which varies according to the apprentice's age and the year of the contract.

For the apprentice, the gross salary is roughly equivalent to the net salary received. To find out more, visit the Portal for work-linked training. Apprenticeship is based on the principle of alternating theoretical instruction at the training center with practical training at the employer's premises. The contract begins, at the earliest, three months before the start of the training course (subject to obtaining the diploma required for access to said training). The work-study model has been co-constructed with industry professionals to meet the needs and constraints of employers. In this way, our training is adapted to the professional sector!

of the SMIC16 to 17 years18 to 20 years21 to 25 years old+25 years
First year27 %43 %53 %100 %
Second year39 %51 %61 %100 %
Third year55 %67 %78 %100 %


Any private sector company, including associations, can take on an apprentice. The non-industrial and commercial public sector (including the three civil services) can also use apprenticeships under certain conditions.


Apprenticeship contracts may be concluded for a limited period (fixed-term contract) or as part of an open-ended contract (permanent contract). Under an apprenticeship contract, the employer undertakes, in addition to paying a salary, to provide a young person with full vocational training, partly in the company and partly in a training organisation, and to take an examination.

success rate / break

  • En attente des résultats de la première promotion 2026

RATE OF professional integration / further study

  • En attente des résultats de la première promotion 2026

To find out the regional results of establishments belonging to the CFA Métiers network in our territories :

Benefits of training at UFA Charles Péguy

  • A team of trainers with experience in work-study teaching, drawn from the professional world
  • Occasional professional speakers who present their professions, backgrounds and/or particular areas of expertise.
  • Individualized support to help you find an employer, follow up with your company, and secure your career path and project.
  • A network of partner companies, thanks to the Lycée Charles Péguy's local presence in 3 départements (Loire-Atlantique, Maine-et-Loire, Vendée).


Durant leur scolarité, nos étudiants de BTS NDRC ont l’opportunité d’effectuer une mobilité individuelle ou collective à l'étranger.

Further studies


Possible occupations

  • Commercial
  • Technical sales representative
  • Attaché commercial
  • Chargé de clientèle
  • Animateur commercial
  • Responsable e-commerce
  • Responsable de secteur